Refund Policy

Our Refund Commitment

At Siddi Spices, we stand behind every product we sell. If you're not completely satisfied with your purchase, we'll make it right with a fair and prompt refund. This policy outlines how refunds work, when you'll receive your money back, and what to expect throughout the process.

Refund Eligibility

You are eligible for a refund under the following circumstances:

Non-Refundable Items

Certain items are not eligible for refunds due to hygiene, safety, or product nature:

• Personal care products (perfumes, cosmetics, hygiene items) once opened or used
• Customized or personalized products made to order
• Digital products, software, or downloadable content once accessed
• Products with tampered, broken, or missing serial numbers/IMEI
• Perishable goods, food items, and consumables (unless defective)
• Items explicitly marked as "Non-Returnable" or "Final Sale" on product page
• Gift cards and vouchers
• Products damaged due to misuse, neglect, or accidents

Exception: If any non-refundable item arrives damaged or defective, we will provide a full refund regardless of the category.

Refund Process - How It Works

Getting your refund is a simple, transparent process:

Refund Timeline & Methods

We process refunds as quickly as possible, though the exact timeline depends on your payment method:

🔄 Refund Methods & Processing Times

Important Note: The refund timeline starts after we receive and inspect the returned product, not from the date you initiate the return request.

Refund Amount Calculation

Understanding what you'll receive back:

✅ Full Refunds Include:

• Product Price: 100% of the amount paid for the product
• Shipping Charges: Refunded for defective/wrong items only
• Promotional Discounts: Coupons or offers restored to your account
• Gift Wrap Charges: If the product was unopened and returned

⚠️ Deductions May Apply For:

• Return Pickup Charges: ₹50-150 (for non-defective returns)
• Restocking Fee: Up to 10% for opened electronics or change-of-mind returns
• Missing Items: Proportional deduction for missing accessories, manuals, packaging
• Product Condition: Depreciation if product shows signs of use beyond testing
• Shipping Charges: Not refunded for change-of-mind returns

📊 Example Calculations:

Partial Refunds

In some cases, we may issue a partial refund instead of rejecting your return entirely:

• Minor Damage: Product has small cosmetic damage not affecting functionality
• Missing Accessories: Primary product returned but accessories missing (e.g., earphones missing from phone)
• Packaging Issues: Original box damaged or missing but product is intact
• Used Products: Product shows signs of use beyond initial testing/demonstration
• Delayed Return: Return initiated after the 7-day window (case-by-case basis)

We'll always communicate with you before processing a partial refund, giving you the option to accept it or have the product returned back to you.

Cancellation & Refunds

Changed your mind before the order is shipped? You can cancel for a full, immediate refund:

Before Shipment

• Cancel anytime before the order is dispatched
• Full refund processed within 3-5 business days
• No questions asked, no cancellation fees
• Use the "Cancel Order" button in your account or contact us

After Shipment

• You cannot cancel once shipped
• You can refuse delivery and we'll issue a full refund
• Or accept delivery and follow the return process
• Refusal at delivery: No return pickup charges apply

Cancelled by Siddi Spices

If we need to cancel your order (out of stock, undeliverable address, etc.):

• Full refund processed immediately
• Option to receive store credit instead with 5% bonus value
• We'll notify you via email/SMS with the reason
• Refund timeline: 3-7 business days depending on payment method

Refund Status Tracking

Stay informed about your refund at every step:

How to Check Your Refund Status:

• Your Account Dashboard: Log in to view real-time refund status
• Email Notifications: Automatic updates at each stage
• SMS Alerts: Important milestones sent to your registered mobile
• Customer Support: Call/WhatsApp us anytime for instant status update

Refund Status Stages:

1. Return Requested - You've initiated the return
2. Return Approved - We've verified your request meets our policy
3. Pickup Scheduled - Courier will collect the product
4. Product Received - Item reached our warehouse
5. Quality Check in Progress - Inspecting the returned product
6. Refund Approved - Product passed inspection
7. Refund Initiated - Money sent to your payment method
8. Refund Completed - Money credited to your account

Special Circumstances

🎁 Gift Orders & Refunds

• Recipient can initiate return but refund goes to original purchaser
• Gift wrap and greeting card charges refunded only if unopened
• Purchaser's consent required for refund processing
• Option to exchange for a different product instead

📦 Bulk Orders (5+ Items)

• Refunds processed individually for each returned item
• Bulk discount remains valid for items you keep
• If returns cause order to fall below bulk threshold, adjusted pricing may apply
• Consult with our support team for custom bulk order refunds

🎟️ Promotional Sales (Clearance, Flash Sales)

• All promotional sale items are refundable within 7 days
• Refund amount is the discounted price you paid
• Promotional coupons used will be marked as utilized (unless stated otherwise)
• Some flash sale items may have "Final Sale" tags (check product page)

💳 EMI & Pay Later Refunds

• For cancelled EMI orders: No EMI initiated, full refund processed
• For post-delivery returns: EMI cancellation handled by payment partner
• Interest paid (if any) may take additional time to refund
• Contact your payment provider for EMI-specific queries
• We'll provide all necessary documentation for your bank

Refund Rejected or Delayed?

If your refund is rejected or taking longer than expected:

Common Reasons for Refund Rejection:

• Product returned after 7-day window expired
• Item shows signs of extensive use or damage
• Missing original packaging, accessories, or documentation
• Product doesn't match the condition requirements
• Non-returnable category (personal care, customized items)

What You Can Do:

• Request Explanation: We'll provide detailed reasoning with photos
• Appeal the Decision: Submit additional evidence if you believe rejection is unfair
• Partial Refund Option: We may offer a partial refund instead
• Return Product to You: We can send the product back at no extra cost

Delayed Refunds:

If your refund hasn't arrived after the stated timeline:

• First, check your bank/payment app for pending transactions
• Contact your bank - delays are often on their processing side
• Reach out to us with your refund transaction ID
• We'll provide proof of refund initiation from our end
• If genuinely not processed, we'll escalate immediately

Important Guidelines

Refund Disputes & Resolution

We aim for fair, transparent resolution of all refund disputes:

Dispute Resolution Process:

1. Contact Customer Support: Explain your concern in detail with supporting evidence
2. Case Review: Our dedicated team reviews your case within 48 hours
3. Evidence Submission: You can provide additional photos, videos, or documents
4. Mediation: We'll work with you to find a mutually acceptable solution
5. Final Decision: Management review for unresolved cases
6. Escalation: If still unsatisfied, escalate to senior management

Our Promise: Every refund dispute is handled fairly and transparently. We'll always explain our decisions and give you a chance to present your side.

Policy Updates & Changes

We may update this refund policy periodically to improve our service or comply with regulations:

• Changes will be posted on this page with an updated "Last Updated" date
• Major changes will be communicated via email to all registered customers
• Existing orders are subject to the policy in effect at the time of purchase
• Continued use of our platform after changes constitutes acceptance

Last Updated: April 2, 2026